General Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within a system organized by the entrepreneur for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
Means of distance communication: any method that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time;
General Terms and Conditions: the present general terms and conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company: Facelove Cosmetics LLC
Email address: support@facelove-cosmetics.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded, as well as to all orders between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the conclusion of the distance contract that the terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.
If the distance contract is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph and before the contract is concluded, be made available electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated where the terms can be accessed electronically and that they will be sent free of charge upon request.
If specific product or service conditions apply in addition to these general terms, the above provisions shall apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.
If one or more provisions of these terms are wholly or partially invalid or voided at any time, the remaining provisions shall remain in force, and the relevant provision shall be replaced by mutual agreement with one that most closely reflects the original intent.
Situations not covered by these terms shall be assessed in accordance with the spirit of these terms.
Ambiguities regarding interpretation or content shall likewise be interpreted in accordance with the spirit of these terms.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated.
The offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.
The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If images are used, they represent the products truthfully. Obvious errors or mistakes do not bind the entrepreneur.
All images, specifications, and information are indicative and cannot give rise to compensation or termination of the agreement.
Images of products are a true representation, but exact color matching cannot be guaranteed.
Each offer includes sufficient information so that the consumer understands the rights and obligations associated with acceptance, including:
- The price, excluding import duties and VAT
- Any shipping costs
- How the contract is concluded
- Whether the right of withdrawal applies
- Payment, delivery, and execution methods
- Offer validity period
- Communication costs (if applicable)
- Whether the contract is archived
- How consumer data can be checked/corrected
- Available contract languages
- Codes of conduct (if applicable)
- Minimum duration for ongoing transactions
Article 5 – The Agreement
The agreement is concluded when the consumer accepts the offer and complies with the conditions.
If accepted electronically, the entrepreneur will confirm receipt immediately. Until confirmation is received, the consumer may cancel.
The entrepreneur ensures appropriate technical and organizational measures for secure data transmission.
The entrepreneur may assess the consumer’s ability to fulfill payment obligations and may refuse orders with justification.
The entrepreneur provides key information with the product or service, including complaint address, withdrawal conditions, guarantees, and contract termination requirements.
Each agreement is subject to product availability.
Article 6 – Right of Withdrawal
The consumer may withdraw from the contract within 30 days without giving reasons.
The period begins the day after receiving the product.
The consumer must handle the product carefully and may only use it as necessary to assess it.
If exercising withdrawal, the product must be returned with all accessories and, where possible, in original condition and packaging.
The consumer must notify the entrepreneur within 30 days and return the product within 30 days thereafter.
Failure to do so makes the purchase binding.
Article 7 – Costs of Withdrawal
Return shipping costs are borne by the consumer.
Refunds are issued within 14 days, provided the product has been received or proof of return is provided.
Article 8 – Exclusion of Withdrawal
Withdrawal may be excluded for products such as:
- Custom-made items
- Personal items
- Perishable goods
- Financial market-dependent products
- Newspapers/magazines
- Opened software/audio/video
- Unsealed hygiene products
And services such as:
- Accommodation, transport, catering, or leisure with fixed dates
- Services started with consent before the withdrawal period ends
- Betting and lotteries
Article 9 – Pricing
Prices remain unchanged during the offer period, except for VAT changes.
Variable pricing may apply for market-dependent goods.
Price increases within 3 months are only allowed if legally required.
All prices are subject to errors.
Article 10 – Conformity and Warranty
Products must meet the agreement, specifications, and legal requirements.
Defects must be reported within 14 days.
Warranty does not apply in cases of misuse, modification, or external factors.
Article 11 – Delivery and Execution
Orders are fulfilled within 30 days, unless otherwise agreed.
Delays entitle the consumer to cancel and claim compensation.
Risk transfers upon delivery.
Article 12 – Duration Transactions
Consumers may terminate ongoing contracts with up to one month’s notice.
Automatic renewals are limited and regulated.
Article 13 – Payment
Payment must be made within 7 working days after the cooling-off period begins.
Incorrect payment details must be reported immediately.
Article 14 – Complaints
Complaints must be submitted within 7 days.
Responses are provided within 14 days.
Article 15 – Disputes
Dutch law exclusively applies, even if the consumer resides abroad.