General Terms And Conditions

Last updated: 26/06/2026

Overview

This website, facelove-cosmetics.com, and any related mobile sites (the "Site") are operated by Facelove Cosmetics LLC ("Facelove," "we," "us," or "our"), a limited liability company organized under the laws of the State of Wyoming, USA. These Terms of Service ("Terms") govern your access to and use of the Site and any purchase of products or services made through it.

By accessing or using the Site, or by placing an order, you agree to be bound by these Terms and by all policies referenced here, including our Privacy Policy, Return and Refund Policy, and Shipping Policy. If you do not agree, please do not use the Site. We may update these Terms at any time by posting the revised version on the Site; your continued use after changes are posted means you accept them.

The Site is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

1. Eligibility and age

You must be at least 18 years old, or the age of majority in your state of residence, to place an order. By using the Site you represent that you are legally able to enter into a binding contract. Anyone under 18 may use the Site only with the involvement and consent of a parent or guardian, who is responsible for their use.

2. Accounts

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

3. Products and descriptions

We try to display our products and their colors, ingredients, and details as accurately as possible. Screens and devices vary, however, so we cannot guarantee that colors will appear exactly as they do in person, and product images are illustrative. We reserve the right to correct any errors, inaccuracies, or omissions, and to change product information, descriptions, and availability at any time without notice. Products are intended for personal, non-commercial use; purchase for resale is not permitted.

4. Orders and order acceptance

Your order is an offer to buy. After you place an order you will receive an acknowledgment email confirming we have received it; this acknowledgment does not mean your order has been accepted. A binding contract is formed only when we send you a confirmation that your order has been accepted or dispatched.

We reserve the right to refuse, limit, or cancel any order at our discretion — for example, where a product is out of stock, where there is an error in pricing or product information, or where we suspect fraud or a violation of these Terms. If we cancel an order after you have paid, we will refund the amount charged.

5. Pricing and payment

All prices are listed in U.S. dollars unless stated otherwise and are exclusive of applicable sales tax, which is calculated and added at checkout. Prices and promotions are subject to change. In the event of an obvious pricing error, we are not obligated to fulfill the order at the incorrect price.

By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our payment processors) to charge your order total, including taxes and shipping. We do not store full payment card numbers; payments are processed by third-party processors in accordance with PCI-DSS.

6. Promotions, discounts, and gift cards

Discount codes, promotions, and free-gift offers are subject to any stated terms, cannot be combined unless we say so, have no cash value, and may be modified or withdrawn at any time. Gift cards, where offered, are subject to their own terms.

7. Shipping and delivery

Shipping methods, timeframes, and costs are described in our Shipping Policy. Title and risk of loss for products pass to you upon delivery to the carrier. Delivery estimates are not guaranteed, and we are not liable for delays outside our reasonable control. You are responsible for any import duties or taxes that may apply.

8. Returns and refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms. Please review it before purchasing.

9. Email and SMS communications

If you sign up for marketing emails or texts, you consent to receive recurring automated marketing messages from us at the contact details you provide. Consent is not a condition of purchase. Message and data rates may apply. You can unsubscribe from emails using the link in any message, and stop texts by replying STOP (or reply HELP for help). We will also send transactional messages, such as order and shipping confirmations, related to your purchases.

10. Cosmetic products — important notice

Our products are cosmetics for external use only and are not intended to diagnose, treat, cure, or prevent any disease; these statements have not been evaluated by the U.S. Food and Drug Administration. Information on the Site is provided for general purposes and is not medical or dermatological advice. Always review the ingredient list, follow usage directions, and patch-test before first use. If you have a known allergy, a skin condition, or are pregnant or nursing, consult a healthcare professional before use. Discontinue use and seek advice if irritation occurs.

11. Intellectual property

All content on the Site — including the FACELOVE name, logos, trademarks, text, graphics, images, product names, and the overall look and feel — is owned by or licensed to Facelove Cosmetics LLC and is protected by U.S. and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any of it without our prior written permission.

12. User content and reviews

If you submit reviews, comments, photos, or other content to us or through the Site or social channels ("User Content"), you grant Facelove Cosmetics LLC a non-exclusive, worldwide, royalty-free, perpetual, transferable license to use, reproduce, modify, publish, and display that content for marketing and other business purposes, without further compensation. You represent that you own or have the rights to the content you submit, that it is accurate, and that it does not infringe anyone's rights or violate any law. We may remove any User Content at our discretion.

13. Acceptable use

You agree not to use the Site for any unlawful or fraudulent purpose; not to interfere with or disrupt the Site or its security; not to attempt to gain unauthorized access; not to scrape or harvest data; and not to transmit any malicious code or unsolicited communications. We may suspend or terminate access for any violation.

14. Third-party links

The Site may contain links to third-party websites or content that we do not control. We are not responsible for their content, accuracy, or practices, and including a link does not imply endorsement. Your dealings with third parties are solely between you and them.

15. Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FACELOVE COSMETICS LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

You agree to indemnify and hold harmless Facelove Cosmetics LLC and its owners, officers, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of any third party.

18. Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us at support@facelove-cosmetics.com so we can try to resolve it informally.

Please read this section carefully — it affects your legal rights. Any dispute that cannot be resolved informally will be settled by binding individual arbitration rather than in court, except that either party may bring a claim in small-claims court where eligible. Arbitration will be administered by a recognized arbitration provider under its consumer rules. You and Facelove agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any class or representative action. If this class-action waiver is found unenforceable, the remainder of this section will not apply to that claim and it will proceed in the courts located in Wyoming.

19. Changes to these Terms

We may revise these Terms from time to time. The "Last updated" date above shows when they were last changed. Changes take effect when posted, and your continued use of the Site means you accept the revised Terms.

20. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies referenced in them, are the entire agreement between you and us regarding the Site.

21. Contact

Facelove Cosmetics LLC 30 N Gould St, Ste R, Sheridan, WY 82801, USA Email: support@facelove-cosmetics.com